For custom design product, 50% deposit should be applied before starting the design process. Final payment should be paid when the order are completed and before picking up.
Due to the customization of orders, we do not offer refunds or exchanges once items have been printed and/or shipped. For deposits, refunds cannot be given once proofs have been sent.
The cancellation might be accepted within 48 hrs after client send the deposit, and a 5% fee will be charged.
We can take E-transfer by email.
We can accept Credit Card, e-transfer or PayPal payments.
If you are unhappy with your purchase, please let us know within 14 days so we can find a solution.
Returns are refunded with store credit. We do not refund your purchase.
Made-To-Order and customized products cannot be returned.
We gladly replace an item with another item should your product arrive damaged or if we incorrectly sent you the wrong size, colour or style. You need to contact us right away and send the picture of damaged/incorrect items to us.
For Made-To-Order items, it takes approximately 10-17 working days for shipping and dispatching. However, depending on your order size, the shipping and dispatching time might be longer.
For greeting cards or smaller items, it can be shipped with regular mail, and take 3-5 working days for dispatching, plus shipping time. We ship your order after receiving your payment.
Shipping and handling costs vary often due to where you are located. Our primary method of shipment is Canada Post.
Local pick up option is available at our office.